Return Policy

Last updated: July 14, 2026

At Kiko’s Den, we want you to love your purchase. Please review our return and exchange policy carefully.

Returns & Refunds

If something isn’t quite right, we are happy to offer an exchange or store credit within 7 days of purchase.

Eligibility for Returns

To be eligible for an exchange or store credit:

• Items must be returned within 7 days of purchase
• Items must be unworn, unwashed, and in original condition
• All tags must remain attached
• Original receipt is required

Items showing signs of wear, damage, or odor cannot be accepted.

Store Credit

Eligible returns will be issued store credit only.
Store credit never expires and may be used on any future purchase.

Original Payment

Purchases made using store credit will be refunded as store credit only.

All returns are subject to manager approval.

Condition of Returned Items

All returned or exchanged items must be:

Unworn
Unused
In original condition
With original tags attached

Items showing signs of wear, damage, or use will not be accepted.

Final Sale Items

All final sale items are not eligible for return, refund, or exchange. This includes clearance items and any items marked “final sale” at the time of purchase.

The following items are final sale and cannot be returned or exchanged:

• Jewelry
• Personal care / beauty products
• Sale or discounted merchandise
• Seasonal or special event merchandise

Online Orders

Customers are responsible for return shipping unless the item is defective or an error was made by Kiko’s Den. Shipping fees are non-refundable.

Returns must be initiated within 7 days of delivery. Items must be unworn, unwashed, in original condition, and have all original tags attached.

All returned merchandise is subject to inspection upon receipt. Approved returns will be refunded to the original form of payment less a 10% restocking fee.

Returns that do not meet these requirements will not be accepted. If a return is denied, the item may be shipped back to the customer at the customer’s expense.

We recommend using a trackable shipping method when returning items by mail.

In-Store Purchases

Returns and exchanges for in-store purchases must be made in person with proof of purchase.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Proof of Purchase

A receipt or order confirmation is required for all returns and exchanges.

Policy Enforcement

Kiko’s Den reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.

Questions?

If you have questions about this Return Policy, please contact us:

Kiko’s Den
Email: kikosdenboutique@gmail.com
Address: 112 S Main St Canandaigua, NY 14424